PoseFrame Support

Last updated: September 13, 2026

Need help framing your next photo? Find answers below or contact us directly.

How do I use a photo as a guide?

Tap Photos on the camera screen and choose a reference photo. Use Edit to open the overlay tools. Move, resize, or rotate the reference with gestures, adjust its opacity, and tap Done when you are ready to frame your shot. You can also tap Poses to browse pose references.

The camera preview is unavailable

Check that PoseFrame has camera permission in your device settings. If permission is already enabled, close and reopen the app. If the issue continues, restart your device and contact us with the message you see.

I cannot save a photo

Check PoseFrame's photo permission in your device settings and make sure there is available storage. If saving still fails, send us the message shown on screen.

The photo guide is not moving

Tap Edit and check the lock control. Unlock the reference to move, resize, and rotate it. If the reference is hidden, use Show to make it visible again. Reset returns its position, scale, rotation, and flips to their defaults.

Background removal or outline processing is not working

Try a clear photo with a visible person. If the person cannot be detected or processing fails, choose another reference photo. Include the error message when contacting support.

Pose references are not loading

Check your internet connection and try opening the pose library again. If a particular reference repeatedly fails, tell us which category and reference you selected.

How do I restore Pro?

Use the same marketplace account that originally purchased Pro, open the Pro screen, and tap Restore. An internet connection is required. If Pro remains locked, contact us with the message shown in the app.

What is free, and what requires Pro?

Camera tools, photo capture and saving, importing and editing photo overlays, all overlay display modes, and free pose references are free. Pro unlocks premium pose references through a one-time lifetime purchase. There is no recurring subscription.

How do I request a refund?

Refunds are handled by the marketplace where you obtained the app. Follow its refund process and policies.

Do I need to sign in?

You do not need to register or sign in to use PoseFrame. An internet connection is needed to download pose references, purchase Pro, or restore a purchase. Learn how we handle information in our Privacy Policy.

Does PoseFrame collect my data?

Your photos are processed on your device and are not uploaded to our servers. The app and its service providers use a user ID, purchase information, and connection and security information to provide online features and manage Pro access. If you email support, we receive what you send. See our Privacy Policy for details and how to contact us about your information.